We will deliver products in stock to the address you gave us throughout the order process within 7- 10 working days of receiving the Dispatch Confirmation.
All bespoke pieces or special orders will deliver to the address you gave us throughout the order process with 30-42 days of receiving the Dispatch Confirmination.
Delivery of your order shall be completed when we deliver the products to the address you gave us and the products will be your responsibility from that time.
Someone must be available at your address to take delivery and sign for the products.
Free UK Delivery on all orders over £100.00.
Royal Mail Special Delivery £8.50
We will not deliver to a PO.Box.
International delivery coming soon.
For online purchases only. For in-store purchases, please refer to in store returns policy.
In addition to your statutory rights, we offer the following returns policy:
Although we are confident that you'll love your item, on the rare occasion that you're not completely in love with it, we'll happily offer you an exchange, store credit or full refund.
Unfortunately, we're not able to accept returns if they have been made especially for you or ordered to your specific requirements e.g. bespoke designs, engraved items. Nor are we able to accept returns of the following for hygiene reasons: earrings/other pierced jewellery; cleaning products of which the tamper seal has been broken.
To return your unused item, please follow the instructions and return to us in the original packaging and condition, within 14 days of receiving your item for a refund or within 30 days for an exchange/store credit.
Please print and complete the returns form
Package the item securely, including your proof of purchase and the completed returns form.
Post your item to the following address via trackable & insured service - we recommend Royal Mail Special Delivery:
MD Jewellers, 84 Westagte, Grantham NG31 6LE
Call into to see us where we can assist further.
If you believe your item may be faulty, please let us know as soon as you can via email or by calling us and proceed to follow the returns procedure as above. We will assess the goods upon receipt and liaise with you to come to a solution that you're happy with.
Please note, we are unable to provide a refund or replacement for items that have been damaged due to neglect, misuse or accidental damage.
Please allow 10 days for your return to be processed. Refunds will be applied to the original card that was used to place the order.
We accept payment by major credit cards, charge cards or debit cards including:
Maestro Credit & Debit Cards
Please note we do not accept the following payment methods;Payment on delivery, Email instalments, Splashplastic, Cheque, Bank transfer or Postal Orders.
Payment is only debited from your card at time of dispatch.